At SolidSlime, we want you to be happy with your purchase. If you’re not completely satisfied, you may request a return or exchange under the conditions below.
We accept returns for both defective and non-defective products.
To be eligible for a return:
- The return request must be made within 14 days of receiving your order.
- The product must be in new condition.
- The item must be returned with all original parts and packaging where applicable.
- Products showing signs of use, damage caused by misuse, or modification may not be eligible for a refund.
Exchanges
We also accept exchanges within the same 14-day return window.
If you received a defective item or would like to exchange your product for another eligible item, please contact us before sending the product back so we can provide instructions.
How to Return an Item
All returns are handled by mail.
To start a return, please contact us with your order information. Once your return is approved, you will receive instructions on where to send the item.
Please note:
- Customers are responsible for arranging and paying for the return shipping.
- We do not provide prepaid return labels.
- We recommend using a tracked shipping service to ensure the package arrives safely.
Restocking Fee
We do not charge any restocking fees.
You will only be responsible for the cost of returning the item unless otherwise agreed for a defective product.
Refunds
Once we receive and inspect your returned item, we will process your refund if the return meets the eligibility requirements.
Refunds are processed within 5 business days after the returned item has been received and approved.
The refund will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Defective Products
If your item arrives defective or develops a manufacturing defect within the eligible return period, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photos or videos showing the defect, if applicable
We will review the issue and provide the appropriate return, replacement, or exchange instructions.
Contact
If you have any questions about returns, refunds, or exchanges, please contact us through our customer support (the solidslime@gmail.com) before sending any products back.
We are happy to help and will do our best to make the return process as smooth as possible.